Exchanges
We are happy to offer exchanges on eligible items returned within 14 days of receiving your order.
Customers are responsible for return postage costs unless the item is faulty, damaged, or supplied incorrectly. Exchanges are subject to stock availability. This exchange policy is offered in addition to, and does not affect, your statutory rights under UK consumer law
How do I exchange an Item
Please go to our returns and exchanges portal and follow these steps
1. Enter your order number and email address.
Returns Policy
All returns must be processed using our returns and exchanges portal [https://cc.loopreturns.com/lookup]
All returns must be requested through the portal within 14 days of receiving your order. Once the return is approved, you have an additional 14 days to send the product back.
We suggest using Royal Mail 2nd Class postage to return your order. Please keep your receipt until your refund has been processed.
If for any reason you are unable to process your return via our returns portal, please contact a member of our Customer Service Team who will be able to assist you.
All returns should be made in their original condition, by this we mean:
How do I process a return?
Please go to our returns and exchanges portal [https://cc.loopreturns.com/lookup] to process your return, please remember to include any paperwork or a copy of your order number in with the return parcel. Failure to do so may result in a delay to processing your refund.
Returns Cost
Customers are responsible for return postage costs and we are unable to take responsibility for any items whilst in transit. Once your parcel has been received at the warehouse we aim to process all refunds within 5 working days, however during busy periods this process may take slightly longer.
Read more about why we don’t do free returns.
Once booked in online, goods must then be returned to the address below:
Community Clothing Returns c/o Torque,
Torque Wortley,
Wortley Moor Road,
Leeds,
LS12 4JH
Optional Return Shipping Coverage (Checkout+)
We offer Checkout+ as an optional service at checkout. By selecting Checkout+, you pay a small upfront fee which covers the cost of return shipping should you decide to return an eligible item. This fee provides peace of mind and is typically lower than the cost of purchasing return postage separately.
The Checkout+ fee is optional and non-refundable. Once purchased, the fee will not be refunded, including where no return is made, the order is cancelled, or the benefits provided by Checkout+ are not used.
Return of Faulty Goods
If you believe an item you have purchased is faulty, please return it to us using our returns portal . When submitting your return, please provide details of the fault and include either your order paperwork or a copy of your order number inside the parcel. Failure to include this information may result in delays to the assessment of your return and the processing of any refund or replacement.
Once your return has been registered through our Returns Portal, we will issue you a prepaid returns label and QR code for the return shipment.
After inspecting the returned item, we will determine the most appropriate resolution:
This policy is operated in accordance with your statutory rights under the Consumer Rights Act 2015.
As part of our commitment to reducing environmental impact and extending the life of our products, our preferred approach is to repair faulty garments wherever possible before considering replacement.
Once you’ve received confirmation to return the items, please send them to the following address
Community Clothing Returns c/oTorque,
Torque Wortley,
Wortley Moor Road,
Leeds,
LS12 4JH
Refund payments
Refunds will be issued back to the original payment method used to place the order.
Purchases made with gift cards
If you paid for your order via a e-gift card (either fully or partially) the refund amount will be loaded back onto the same e-gift card. Gift cards cannot be exchanged for cash, nor can they be used to purchase other gift cards.
If you have misplaced or deleted the e-gift card, you can contact our Customer Service Teamto have it resent.
What items can I not return?
Footwear
Unless faulty, we are unable to accept any footwear which has been visibly worn. All footwear must be returned with their original box.
Underwear & Socks
For hygiene reasons we are unable to accept returns on underwear & socks if they have been visibly worn or removed from their original packing, unless damaged or faulty. Your statutory rights are not affected.
Gift Cards
We are unable to offer a cash refund on any gift cards purchased
None of the above exclusions affect your statutory rights, in particular your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Further information can be found here.